You can contact us by email:
Please note that you can only use the Floos app if your employer is working with us. If you're not sure that your employer is currently working with us, let us know here floos.ae/find-my-employer.If your employer is working with us however, then your registration ID is a unique code included in the welcome email sent to you. Please check the email for the registration ID. If you didn't receive a welcome email or if you can't find the registration ID, please email us at firstname.lastname@example.org.
The Floos mobile app is currently available to download for Android and iOS. You can download the Floos app any time using the links below:– Apple App Store– Google Play StoreIf you have any problems or questions, please feel free to email email@example.com.
The Floos app is available for Android and iOS devices. The minimum operating system requirements are:– Android - v. 10.0 or higher– iOS - v. 13.0 or higher
NOTE: After enrolling in Floos, your employer must approve your enrolment. This approval process usually takes 2 days. You will receive an email confirmation once completed.Depending on the company you work for, the process to enrol in Floos may vary. In most cases, you will receive an email from Floos or from your employer with instructions on how to proceed. However, if you do not receive this email, or you have further questions about which enrolment process is right for you, please contact Customer Support.
Enrolling with Floos takes less than a minute.Once you have completed your part, your employer will need to approve your enrolment to complete the process. This is usually completed within 2 business days. Depending on the company you work for it can take up to a week. You will receive an email notification once your enrolment has been finalised.If more than 2 business days have passed since your enrolment process began, please see "Why Is My Enrolment Still Pending?" below.
Once you have completed your part, your employer will need to approve your enrolment to complete the process. This part of the process can take up to 2 days.What can I do if it has been 2 days or more?Reach out to your HR/People Team to enquire about whether any of the following may apply:– If your banking or personal details are needed– If you meet the company eligibility requirements– If you are on disciplinary action or have recently been terminated– If your employer has determined none of the above is applicable, please reach out to our Support Team to tackle the issue.
NOTE: If your employer has not yet signed up to Floos, your company will not be recognised in the steps below. If this is the case, please email firstname.lastname@example.org and we will reach out to them.Step 1: Begin Registration1. Download the Floos app from the Apple App Store or Google Play Store2. Open the Floos app and tap 'Sign Up'3. Enter your registration ID and tap 'Continue'4. Enter your work email address and tap 'Continue'5. Create a new secure password and tap 'Save Password'6. Confirm that you agree with the Floos Data Policy and tap 'Next'7. You will receive a verification email including a Verification Code8. Copy the Verification Code, return to the Floos App and tap 'Enter Verification Code'9. Enter your Verification Code and tap 'Confirm'Step 2: Employer VerificationOnce your employer has verified your details, you will receive an email with your login credentials. This process can take up to 2 days.Step 3: Finalise Enrolment1. After receiving confirmation that your employer has verified your request via email, return to the Floos app2. Enter the username and password you previously provided and tap 'Continue'3. You are now ready to start using the Floos App
Clicking the link below is the fastest way to bring Floos to your company and allows you to join Floos.– Click here to join the Floos Waiting List (coming soon)We look forward to working with your company soon!
Floos is a UAE company. Our team is made up of doers and builders, who share a common mission and belief when it comes to improving employee wellbeing. Employee wellbeing can be tackled from many angles, but we believe financial empowerment and knowledge is the one that has the greatest impact. And that is why we built Floos.Floos has four clear goals:– Empower employees financially– Enable employers to engage their employees– Provide tools and education to those who need it– Reduce the impact of financial stress
At the touch of a button, Floos allows you to access a portion of your earned income. Log in to the app to view earned wages, then instantly select the amount you wish to transfer directly to your bank account.How is my available balance calculated?The amount available to transfer is based on two variables:– Worked shifts must be approved and submitted by your employer. This process can be instant, or it can be performed weekly, depending on the company you work for.– Your employer determines the percentage of your earned wages available to you, typically up to 50%.What is the cost to use Floos?Each transfer, no matter the amount, will only ever cost you a fee of 25 AED per transfer. Floos is not a loan. We do not provide any credit, and there will never be any interest charges.How will my salary be affected?At the end of the pay period, any of your salary not already accessed will be paid as usual, minus any fees. You will also be able to review any activity you have made via your account.How is Floos connected to my employer?Floos is a benefit provider that gives you access to your earned wages. We rely on the information provided by your employer to bring you this service. However, we cannot make any changes to your payroll, and any wage or salary discrepancies must be taken to your HR team. Please contact them directly.
Floos is not a loan. We do not provide any credit, and there will never be any interest charges. You will only be able to access the wages you have earned.Each transfer incurs a one-time fee of 25 AED, no matter the amount – that is the only cost.At the end of the pay period, any of your salary not already accessed will be paid as normal, minus any fees. You will also be able to review any activity you have made via your account.
Floos is a financial wellness benefit that:– Empowers employees financially;– Enables employers to engage their employees;– Provides tools and education to those who need it;– Reduces the impact of financial stress.
Floos is a third-party provider that works with your employer to give you access to your already earned wages. We rely solely on the information provided by your employer to offer this service.Floos cannot make any changes to your payroll or personal details, and any wage or salary discrepancies must be taken to your administrator (your employer's HR/People Team or Payroll Department).
Want to better understand how to use Floos, then check out our short explainer video.
Floos has no impact on your credit score as Floos is not a loan and does not provide any credit.
1. Log in to the Floos app2. From the Home screen, tap the 'Withdraw' button3. You will now be able to slide the pink button left or right, choose a predefined amount, or enter a custom amount to you wish to transfer4. Tap 'Continue' to confirm the amount selected5. Confirm the details of your request, and tap 'Confirm Withdrawal' to initiate the transfer6. You will be directed to a confirmation page, which details your account information and bank details7. Confirm the details by tapping 'Ok'8. You will be returned to your Dashboard
If you haven't earned it, you can't access itAs you work shifts within your current pay period, those earned wages will be approved and submitted by your employer.Once they sync with Floos, your available balance will increase.Each pay period, earnings start to accumulateYour balance will accumulate throughout each pay period and reset once that pay period has ended; holiday and sick pay will not be included in this amount.Sensible limitsYour employer will have set limits of your total gross wages that you are able to access. This is to protect you from receiving limited funds on payday.NOTE: These limits may vary based on your employer. If you are unsure of your employer's exact limits, please contact your HR/People Team or payroll for clarification.
Most accessed wage transfers will complete within 24 hours but occasionally may take up to 48 hours (assuming a working day, not holidays or weekends).You will receive an email confirmation once the transfer is complete.Please contact our Support Team if a wage transfer has not been received after 24 hours.
Floos is not a loan. We do not provide any credit or advances on future shifts. You will only be able to access the wages you have earned.
Your employer will set certain limits on all Floos activity, as to protect employees from accessing too much too soon, leaving you with limited funds on payday.These limits may include:– Percentage limits – this is calculated from your gross earned wages. Typically this percentage is up to 50%– Maximum limits – this is the absolute most you can stream during a given pay period, regardless of other limits– Number of transactions – your employer may limit you to a set number of transactions per pay periodTo understand these limits, please reach out to your line manager or HR team for assistance. They will know what your limits are.
1. Open the Floos app.2. Under the start screen, enter your password.3. Tap Log In.
If you are unable to log in:1. Open the Floos app.2. Under the start screen, tap Forgot password?.3. Enter your Email.4We will send you a password reset link via email.5. Open your email, and tap reset password.6. You will be redirected back to the Floos app.7. Enter your new password, and confirm that it is correct.8. Tap Confirm.
If you have attempted to login to the Floos App with invalid login credentials numerous times, you will be locked out of the app for security purposes. To remedy, contact our Support Team and ask to have your account unlocked. You will then need to reset your password once you have regained access.
Reasons why your account could have been disabled or paused are as follows:–You are on sick leave or holiday.– Your employer has requested information from you and is awaiting your reply.– You've been given disciplinary action from your employer.– You have left or are leaving the company.– A leave date has been placed on your account in error by your employer.– You had previously opted out of the Floos service.
If you have handed in your notice with your current employer, your account will be disabled, and you will no longer have access to Floos. On your last payday, you will be paid the remaining total of your wages not already accessed as normal, minus any transfer fees.If your employer has chosen to pause or disable your account intentionally, you will need to reach out to your HR/People Team to enquire as to why. Floos does not have the ability to reactivate your account as we rely on the information sent to us by your employer.
We're sorry to hear you are looking to delete your Floos account.Depending on the company you work for, this may be something Floos can do for you, or you may need to contact your employer directly to opt out. Please contact our Support Team and we'll be happy to direct you.If you want to rejoin Floos at a later date, the process will take a minimum of 2 business days, but could be longer.
In order to change any personal information associated with your Floos account (banking details, email address, last name, postcode, etc.), you will need to update these details with your employer. This is to help protect your account.If you're unsure about how to update this information, please reach out to your line manager for assistance. They will know what to do.
If you are unable to log in:1. Open the Floos app.2. Tap Profile from the Dashboard.3. Tap Account Details.4. Here you can review your bank details.
– Full Name (Required)– Email Address (Required)– Unique Identifier/Employee ID (Required)– Salary (Required if salaried)– Days/Hours Worked (Required if non-salaried, working part-time, shift work, or irregular hours)– Wages for Shifts (Required for all shift workers)– Start and End Date of Employment– Bank Account Number (Required to make transfers)
Wherever practically possible, Floos follows the data minimisation principle. This means that the data we process is necessary for us to be able to:– Firstly enrol you to the Floos Service; – Secondly to provide you with the Floos Service.The basis of the Floos service rests on the ability of your employer to be able to share with Floos certain data pertaining to your employment on an ongoing basis.
Your employer enters into a contract with Floos for us to provide the Floos services to its employees – that’s you!We obtain your data directly from your employer on the basis of this contract and the Terms of Service accepted by you when enrolling in Floos.
GDPR (General Data Protection Regulation) prescribes that personal data should not be kept for longer than needed, except where there are legal or regulatory requirements to keep it for longer.
Floos follows the Guide to GDPR and has implemented policies and processes accordingly, which we review periodically to ensure they remain accurate.All our new starters are provided with GDPR training and we run refresher sessions for all existing staff. We also periodically conduct an independent review audit of our processes.